*FOR
TECHNICAL SUPPORT AND MAINTENANCE QUESTIONS, CLICK HERE*
What methods of payments do you accept?
How long will it take for my shipment to arrive?
How much is shipping and handling?
Is your web site current? Are the products ready to ship?
Is it safe to order online with my credit card?
What is your Warranty and Return Policy?
When selecting a color for my bike, what is “alternate color”?
Does MiniPocketRockets offer wholesale to retailers?
Questions regarding usage and technical support
What methods of payments do you accept?
We accept Visa, MasterCard, Discover, PayPal and Zelle
(Debit Cards, Gift Cards, Prepaid Cards, Green
Dot, H&R Cards, etc. are also accepted)
We accept PayPal (select PayPal during Checkout). AMEX can be used with PayPal. Apple Pay, Google Pay & Samsung Pay can also be linked to your PayPal.
We accept Zelle payments. Our Zelle email for payment is: zelle@minipocketrockets.com
We also accept
checks and money orders. If you choose to send in your payment,
please print out our order
form and send it along with your payment to:
MiniPocketRockets - ORDERS
PO Box 130
Temple City, CA 91780
Make checks payable to: "MiniPocketRockets"
If you would prefer, we may also take your payment information
over the phone. Just email support@minipocketrockets.com with your
Name, Daytime Telephone Number and the best time to reach
you and one of our courteous Sales Representatives will
contact you and assist you with your order.
Or you may call us Toll Free at 1-888-MPR-BIKES (1-888-677-2453).
How
long will it take for my shipment to arrive?
We virtually ship all of our products via FedEx or UPS within 1
- 2 business days from the time you place
your order. All of our bikes and quads include free FedEx or UPS insurance at no extra
charge. Your tracking number will be emailed to you immediately
after your order has been shipped. Most packages arrive
within 2 business days on the west coast and no more than
5 business days everywhere else in the continental United
States after shipping. A quick-transit Trucking Company
may be used for shipping if it might provide even faster transit times shipping to your area. Orders
still ship within 1-2 business days. A tracking number and
full insurance is also provided.
How much
is shipping and handling?
Shipping and Handling is as follows:
| Pocket Bikes | $29 | ( CAG,BLADE,MX3,RSX,RAPTOR,RSR ) |
|---|---|---|
| Dirt Bikes | $29 | ( HOTSHOT,OUTLAW,KTX,RX1) |
| Super Bikes | FREE! | ( DBX,ZX1 ) |
| Mini Quads | FREE! | ( QUATTRO,EVOLUTION,COBRA ) |
| Mini ATVs | FREE! | ( APACHE,T-REX,SCORPION,KARTS ) |
| Accessories | FREE! | ( PARTS & SAFETY GEAR ) |
This includes full insurance, expedited handling as well as a tracking numbers
Is your web
site current? Are the products ready to ship?
Yes and yes!
We update our web site a few times per week to reflect new
models, new colors and new parts. Special promotions are
also offered frequently. We process orders twice every business
day at 9:00am and 5:00pm PST. That means that your order
will be processed within 24
hours or less! Our products are in stock
and ready to leave our warehouse as soon as we receive your
order.
Is it safe
to order online with my credit card?
We understand our
customers' concerns with the security of their transactions.
That is why we run only the most secure servers that encrypt
all of your information so that only authorized personnel
will be able to access the information. Our web site and
shopping cart features:
- GeoTRUST® 256-bit SSL Encryption - GUARANTEED AUTHENTIC TRANSACTION SECURITY
- AUTHORIZE.net® Payment Processing -
INDUSTRY LEADER IN SECURE PAYMENT PROCESSING
- VISA and M/C PCI Compliance® - WE COMPLY WITH THE STRICTEST STANDARDS IN THE INDUSTRY
- Dedicated Server -
FIREWALLED AND PROTECTED SERVERS, MONITORED 24 HOURS A DAY
When we say that it is safe to shop with us, we mean it!
Many companies claim to secure your information and
transactions... we are the
only ones that prove it !
What
is your Privacy Policy?
We will never sell your information to anyone
(i.e. marketing, third parties...). We will only use your email address and / or phone
number to communicate with you about your current order and not for any other purpose. All
of our customers' important information is automatically
and permanently purged from our secured systems after the order has been successfully fulfilled.
Remember, we earned our VISA
and MasterCard PCI Compliance®,
meaning that we adhere to the same rules and standards your
bank abides by.
What is your Warranty and Return
Policy?
*NEWS
FLASH! IF YOU ORDER ANY OF OUR PRODUCTS DURING
OUR SPECIAL SALE PERIOD (GOING ON RIGHT NOW), YOUR WARRANTY
WILL AUTOMATICALLY BE EXTENDED FOR ANOTHER 30 DAYS,
FOR A TOTAL OF 60 DAYS! AND AS ALWAYS, BEING OUR CUSTOMER
QUALIFIES YOU FOR TOLL-FREE TECHNICAL SUPPORT FOR LIFE!
All of our products carry a FULL 30-DAY WARRANTY ( now extended to 60 DAYS ) from manufacturer defects. Your mini motorcycle
and parts are also fully insured when we
ship your items so that you will be 100% covered in the unlikely event of damages occurring due to shipping.
Upon receiving your package, please inspect your bike to
make sure that everything is intact. You will need to contact
us within 5 days if there are any damaged parts discovered
and within 60 days if there are any warranty concerns. All
necessary parts will be rushed out to you FREE of charge after you complete our RMA form and return it to us. If we determine that the shipping damages
are severe or the package has somehow been mishandled, we
will handle all FedEx or UPS insurance claim procedures
for you and a new bike or parts will be sent out free of
charge.
Please read our "usage" section on how to properly start and break-in your new motorcycle. After the bike
has been started and ridden (meaning everything is in working
order), there will be no refund or exchanges. All sales
are final after your mini bike has been used. The reason
for this is because no major shipping company (FedEx, UPS,
USPS, DHL) can ship products with the presence of gasoline.
This fact alone should be comforting to our customers, because
that guarantees that every single vehicle you receive from
us will be brand new in the
box!
If for any reason you decide not to keep the bike or part, without ever putting gas into it, riding it or using
it any way, the customer will be responsible for shipping
the unused product back to us in its OEM packaging.
The original shipping and handling charge is non-refundable
(for parts & equipment, the variable rate that we paid
to deliver the item(s) to the customer is non-refundable),
and there will also be a 25% restocking fee. You will have
30 days from the order date to return the unused item(s)
back to our facility. After an inspection has been done,
you will receive your refund minus the fees stated above.
Email support@minipocketrockets.com for an RMA number before shipping the unused item(s) back to our warehouse. Packages
without an RMA number will not be processed.
Order cancellations must be made prior to processing. Returns
from cancellations that were requested after an order has
already been processed will be treated under the same policy
as an unused bike being returned, even if the shipment was
refused or undeliverable.
And don't forget,
we offer our customers Toll-Free
technical support for life!
Are these
pocket bikes legal?
The
short answer is Yes! Most
of the vehicles featured on our site are perfectly legal
to own, ride and race. These bikes (and quads) are not much
different in legal status than a go-kart or motocross dirt
bike. The Environmental Protection Agency (EPA) has granted Exemption Status to most of our 2-Stroke bikes and Approved
/ Certified Status to all of our 4-Stroke Super Bikes. This means that MiniPocketRockets is the only pocket bike source you can depend on to provide you with
the highest quality, fastest and legal-to-own pocket bikes.
However, laws, especially at the local level, are constantly
changing. The best method to find out how current regulations
affect you in your area is to do research with local government
agencies. Remember to let them know that the vehicle you
purchased from us has either an EPA Approval or Exemption
Status. We will include all the necessary information with
your shipment if your bike is EPA Approved / Certified Status,
and all labels and affixations if your bike (or quad) is
EPA Exempt. Even if your local laws state that these vehicles
are for off-road use only, you are still protected under
Federal / National EPA laws that will allow you to own and
operate your bike (or quad) on grounds that are not publicly
owned. (some examples: tracks, airfields, personal property,
privately / business owned parking lots [with permission]...
basically any pavement (or trail) that is not owned or regulated
by public or government agencies). For ATVs and Pocket Bikes, California is the only state that prohibits
ownership.
If you own a bike from another company, you may be taking
a chance of having it confiscated with no recourse. Keep
in mind that MiniPocketRockets is the only company that offers EPA Exemption Status on our 2-Stroke bikes.
You can ride and race our vehicles knowing that you are
on the right side of the law.
When selecting
a color for my bike, what is "alternate color"?
When
you decide that you want to purchase one of our pocket bikes
or quads, you may be asked to select a primary color and an alternate color choice in our shopping cart. The
reason why we ask this is to ensure the absolute fastest
processing & shipping time possible. Literally thousands
of vehicles ship out of our warehouse everyday. We will
always give priority to your First
Color Choice if it will not delay your shipment
in any way. However, there are instances where the alternate
color choice can leave the warehouse even sooner to the
shipping courier. You don't need to be concerned; Over
98.8% of orders are fulfilled with the primary color choice.
Does MiniPocketRockets
offer wholesale to retailers?
MiniPocketRockets
is an authorized distributor and wholesaler of all products
we carry. If
you are a retailer or dealer who is interested, please email support@minipocketrockets.com and include your Company Name, Contact Person, Company
Address, a Daytime Phone Number and any other related information
that may assist us in helping you.
Questions
regarding usage and technical support
Please click on "usage" on our home page in the "browse menu" for answers to common technical support issues. If you need
additional help, just give us a call Toll
Free at 1-888-MPR-BIKES (1-88-677-2453). Remember,
we offer our customers Free
technical support for life!